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Terms & Conditions


Welcome to the TG Supplies website. By using the TG Supplies website (www.TGSuppliesOnline.com) YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the TG Supplies website. The policies of TG Supplies retail stores may differ substantially from those applicable to your use of www.TGSuppliesOnline.com.

References to TG Supplies herein refer to TGSuppliesOnline.com or their affiliates, subsidiaries and designees as deemed appropriate by TG Supplies.

TG Supplies reserves the right to make changes to the TGSuppliesOnline.com website and its Terms & Conditions and Legal Notices at any time. Each time you use the TGSuppliesOnline.com website, you should visit and review the then current Terms & Conditions, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the TGSuppliesOnline.com website, its content or Terms & Conditions and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the TGSuppliesOnline.com website.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site is prohibited.

Disclaimers and Limitation of Liability
Intended for Users Over 13
Product Display/Colors
Errors on Our Site
Pricing Policy
Price Guarantee
Sales Tax Policy
Paying for Your Order
Using Digital Coupons & Member Codes
Validating Your Order
Order Acceptance/Confirmation
Bundled Products and Offers
Return Policy
Order Limitations/Limited Quantities
Shipping
Termination of Use

Disclaimers and Limitation of Liability
By using the TGSuppliesOnline.com website, you expressly agree that use of the TGSuppliesOnline.com website is at your sole risk. The TGSuppliesOnline.com website is provided on an "AS IS" and "as available" basis. Neither TGSuppliesOnline.com nor its parent company, affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the TGSuppliesOnline.com website will be uninterrupted or error-free. Neither TGSuppliesOnline.com nor its Associates warrant the accuracy, integrity or completeness of the content provided on the TGSuppliesOnline.com website or the products or services offered for sale on the TGSuppliesOnline.com website. Further, TGSuppliesOnline.com makes no representation that content provided on the TGSuppliesOnline.com website is applicable to, or appropriate for use in, locations outside of Canada. TGSuppliesOnline.com and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by TGSuppliesOnline.com or its Associates shall create a warranty. In the event that any province does not allow the exclusion or limitation of certain warranties, the above limitation or exclusion may not apply to you.

Under no circumstances shall TGSuppliesOnline.com or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the TGSuppliesOnline.com website, including but not limited to reliance by you on any information obtained from the TGSuppliesOnline.com website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of TGSuppliesOnline.com has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the TGSuppliesOnline.com website. In the event that any province does not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.

Intended for Users Over 13
The TGSuppliesOnline.com website is intended for use by individuals 13 years of age or older. The TGSuppliesOnline.com website is not directed for use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this site.

Product Display/Colors
The TGSuppliesOnline.com website attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and TGSuppliesOnline.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TGSuppliesOnline.com will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with TGSuppliesOnline.com's Return Policy (link this below).

Pricing Policy
Online prices, offers and selection may vary from our retail stores and are subject to change.

Price Guarantee
At this time we do not offer a price match guarantee on the TGSuppliesOnline.com website. However, if you purchase an item online and upon delivery the item it is offered at a lower price, just show us the published price, and we'll match it with a TGSuppliesOnline.com credit, good for anything else we sell. Member discounts, below-cost or special price promos are excluded. Due to price fluctuations on CPU, memory products or bundles including CPU and memory products, we cannot offer our price guarantee on these items in the event prices rise or fall.

Sales Tax Policy
Because TGSuppliesOnline.com does business throughout Canada and the United States and collects and remits sales tax as required by law, the TGSuppliesOnline.com website also collects and remits sales tax as appropriate. If you have tax-exempt status, please contact our commercial sales division - corpsales@TGSuppliesOnline.com or call (416) 844-4869. You will be required to provide your tax-exempt certification prior to purchase. Please note: TGSuppliesOnline.com reserves the right not to sell to resellers.

Paying for Your Order
You may pay for your orders online using major credit cards. Currently, we accept Visa®, MasterCard®, American Express® and Discover® Card.

Generally, credit and debit card are not charged until we either ship the item(s) to you or confirm product availability (at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information.

If you ordered a special delivery item, you will be charged once a delivery time is confirmed. For digitally delivered orders, your credit or debit card will be charged at the time that you initiate the download of the product.

Using Digital Coupons & Member Codes
Digital Coupons and Member Codes, unlike credit or debit cards, are applied at the time an order is placed. Digital Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Digital Coupons must be used prior to their noted expiration date and within a single transaction. Coupon cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded. Digital Coupon redemptions are limited to ONE PER ADDRESS only, unless otherwise noted.


Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Order Acceptance/Confirmation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The TGSuppliesOnline.com website reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Bundled Products and Offers
Bundled items are included while supplies last. Items of similar or greater value may be substituted and confirmed with you the purchaser.

Return Policy and limited guarantee against defects
Every third party product you buy from TGSuppliesOnline.com is backed first by the product manufacturer's warranty. TGSuppliesOnline.com's 30 day limited warranty against defects, may also apply. TGSuppliesOnline.com's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacture or TGSuppliesOnline.com. Leased merchandise is not eligible for this warranty. Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to TGSuppliesOnline.com's limited 30 day warranty described above. Hardware confirmed as defective by the product manufacture or TGSuppliesOnline.com will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacture warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. TGSuppliesOnline.com will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product please call (416) 844-4869. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RA number issued by TGSuppliesOnline.com or when the product manufactures or distributors return policies supersede ours.

Order Limitations
We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

Order Limitations/Limited Quantities
TGSuppliesOnline.com may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. TGSuppliesOnline.com also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same TGSuppliesOnline.com website account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. TGSuppliesOnline.com reserves the right to limit or prohibit sales to dealers.

Shipping
All orders placed on this site are subject to product availability and will be shipped the same business day or next business day based upon the time of ordering. Orders placed prior to 2:00 p.m. EST with the exception of computer systems and customized products will typically ship the same business day. All other orders are shipped within 2 business days.

In the rare event that your order never arrives, notification of lost items must be received within 60 days from receipt of the shipping confirmation e-mail.

Shipping rates are presented at the time of ordering and are subject to applicable taxes.

Termination of Use
TGSuppliesOnline.com may, in its sole discretion, terminate your account or your use of the TGSuppliesOnline.com website at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. TGSuppliesOnline.com reserves the right to change, suspend, or discontinue all or any aspects of the TGSuppliesOnline.com website at any time without prior notice.